A Complaint is a Gift - Customer Service Training
You see always other people and does other organizations think a view of the complaint of something bad, as something to be avoided …
The Mind Tools Content Team
Once a palative of the “Land of Business” as usual a place for milieu to one a known.
He was a poor looker there whose name was “Complaint”.
He wasn’t unusual, nothing extraordinary, just a “Complaint”.
Plain and simple.
- Who’s he?
- Complaint.
- Go away!
- I’ve got to talk to someone.
- Now! I’ll write, come on in.
- Oooh!
Complaint had a difficult life.
No one liked him.
- Excuse me! …
No one wanted to listen to him.
No one wanted to spend time with him.
- Have you got a minute?
- Perhaps got ago.
The sales people in the “Land of Business” as usual will hide, when they saw complaint coming … or they would ignore him and pretend he wasn’t there.
- As I would say …
And the customer service people, who were there to help, were always so helpful.
- Excuse me! …
They would often pass him around the “Land of Business” as usual from person …
- That’s so handrest department.
... To person
- Talk the quare’s.
… To person
- Which are dissent charger, complaint’s.
- Ooooh!
Often they may them spend endless hours in endless lines.
- You have something for a headache?
Then made answers zero to your questions which they would help them:
- What are the security number or What is your mothers made name, Who’s really ingrained to …
And of course everyone is carefully not to learn of their bosses see you’re here complaint.
- Excuse me!
Always were known that bosses in a peculiar would get very upset when complaint came around.
- I’ve headache. I’m viewer.
- There must be a better place somewhere …
Complaint walked, then walked, then walked … putting more more distance between himself and the “Land of Businesses” as usual …
After a while, he came to a crossroad …
- Haaa, “Land of Big Promises”, “Land of Lofty Vision”, “Land of Complaints” …
- Hum! Which road we go? …
- Well! I don’t think go to “Land of Complaints”.
- It’s shown too much like business as usual. It’s probably full of a lot of unhappy complaints like me who don’t get true derived.
- I think of try the “Land of Catchy Slogans”. It’s shown good.
- I think of good check it there.
So down road he went, eager to see what they have then offered.
- Oh Boy! It’s a place looks great!
- Welcome to the “Land of Catchy Slogans”. This is your lucky day. Today is “Customer Appreciation Day End”. We will be happy you’re here. Step on here!
Everyone was padding himself on a badge, give in special words and prizes to lose you keep up catchiest slogans.
- Excuse me! Is there someone like you I talk to?
- Sure, Sure, we end to … Please!
- You’re business wizard business.
- Have a balloon?
- Have a party. You’re number one, Weigh boss.
Services are topiary.
The customer is always weighing.
Pow!
- So we end of “Catchy Slogans”. What of Bunchy of Holler?
- They are called the “Land of Empty Slogans”.
Poor Complaint disappointed a changed back to the crossroad. But luckily there was still three other places to choose from.
Surely one of them of here placed known swathe the “Land of Complaints”.
Now which way do we go?
The “Land of Big Promises”.
Now bad chance’s good! I like good idea by place the makes promises in keepsake.
I keep happy in a place like that.
So off he went, sure that he would help better life this time.
- Welcome to the “Land of Big Promises”. What can we do for you?
- Well! I came be cajoled scientism (or sciences) which are you promises. Is that true?
- Yes, Cindy. We owner all of commitment every one of them. Just sign on the dotted line. By the way, what did you say your name was?
- I didn’t say.
- Well! What is your name?
- My name?
- Yes! Your name?
- The Tommy complaint.
- Complaint? OhOh! No! Discuss in a polite of you.
- But you promised!
- Well, there are series exceptions. Didn’t you read the bind bend?
- “Land of Big Promises”. Haaa! They are called the “Land of Broken Promises”.
Once again, Complaint headed back to the crossroad.
- Are you wanna some place for people who pay attention and listen to me? Is at too much the ask?
He who’s feeling the sketch was that he considered desorptions.
- There only two worlds left: “Land of Lofty Vision”. Land that’s the place for sure. Done have a clear picture of what’s important that pay attention to me. He Spirit frightless hurry down road. Confident daddy good bind woody was looking for.
- Welcome to the “Land of Lofty Vision”.
- Thank you! Boo Where’s everybody.
- Ride of birk.
- Ride appear?
- Ride of birk.
- Good morning everyone! Thank you and Welcome! We have a very important task in ...
And big crowd was gathered, Listening to the leader’s inspiring them. Everyone’s captivated by the vision he had in the land.
- Excuse me!
- Sheee! Were one in none of busy in here? Catch it see this is important a future that lens on it.
- You’re future? But what about the present? Can’t you see? I’m here right now.
- Police!
- But … but … but …
- Police!
- I can’t believe it. I talk for sure this who be the place. The “Land of Lofty Vision”! haaa! … We all called the “Land of Tunnel Vision”.
- Now, there is only one place left: The “Land of Complaints”. Now, I guess I know have a choice. Maybe have a long with me, kind after all.
- Welcome to the “Land of Complaints”.
- Ya! Welcome! Welcome!
The “Land of Complaints” didn’t look as unlucky’s expected.
- Thank you for bringing steward attention ...
- I’m so sorry, you had this problem ...
- Let me tell you we can do to fix this ...
- I would sure you, this won’t happen again ...
Complaint was confused.
- Can I help you?
- I don’t know. Is this the “Land of Complaints”? Am I arrived the right place?
- Yes, You are and thank you for coming.
- Thank you?
- Yes. Let’s go in here we can talk.
- Oh! Could! I feel could me …
- Now! Tommy was father in new.
When started to beginning as complaint began to tell his story, she listened carefully as he talked, she took notes carefully to get already tells.
- I’m sorry you had so just a frustrating time.
- Oh! It’s been terrible.
- Well! You’re in the right place now. You see always other people and does other organizations think a view of the complaint of something bad, as something to be avoided, but we here’re different. In this land we welcome you.
- Really?
- Yes! We’re always looking for ways to improve to do things better.
- But we can only do that if you tell us what’s wrong.
- And give us the opportunity to make the right.
- Another that, we will listen to you, we often get ideas for new products and new services.
- And that helps to speak more successful.
- The way we see here when you come here we are winning nothing problem. You are actually winning nothing gift. In fact you are the gift.
- Hey! I’m complaint as a gift. Hey! I like this sounded bad.
Complaint served in daddy as found a new home was happy at last.
- Oh! Wait a minute! I am … glad.
- There is something I had to do … or be right back.
- Hey! I’m very got …
Reference
- (2012). A Complaint is a Gift - Customer Service Training.
YouTubeLink